New Changes to the Ordering Process
We have two significant changes to our ordering process that will help us to ensure we get your results to you the way you want them every time.
Our First Change is:
Email Address Modification
It is now possible to modify the email addresses that your DNA sequencing results will be sent to after placing your order. To do so, click on the “Modify Order” link on your member page (just below the “Place Order” link), select the appropriate order number, and change the “Send Results to your email address?” and “Edit Email Addresses” sections as necessary. After making your changes be sure to click the “Update Order” button at the bottom of the screen or your changes will not be saved.
Please note that modifications must be made before the sequencing data is sent to be effective. To be safe, please modify email addresses by 5pm of the day your order is placed to assure that a customer service representative will be available to confirm your modification. Also, results will not be resent if modifications are made to old orders. If you would like the data from any of your previous orders resent (or sent to a different email address), please send your request to support@etonbio.com.
Our Second Change is:
The Sample Concentration Column
On our online DNA sequencing order form there is now a separate column (located between the “Sample Concentration” and “Primer Name” columns) dedicated to “Sample Size”. Now you can easily enter unique sample size information for each reaction on your orders. If you create orders by copying and pasting from an Excel file, please take account of the extra column to be sure your primer information (i.e. name and concentration) is located in the appropriate columns.
If you have any questions or suggestions about how to improve further feel free to call our support line, or comment below!
